Shelly Hill, Sales and Marketing Manager at S.P. Richards

Shelly Hill, Sales and Marketing Manager at S.P. Richards

By: Laura Hill

Shelly Hill has won over 20 awards at S.P. Richards, which is a fully owned subsidiary of Genuine Parts Company. Just to name a few awards, Hill is now of one the top sales people in her division, has been in the President’s Club seven times, and was included in the 1^st Inaugural Sales Advisory Board.

Hill consults business owners on market conditions, and instructs her clients how to advertise and market their business against mega accounts, like Office Depot and Staples. She also creates sales campaigns and identifies sale opportunities. Hill said public relations is a large part of what she does.

“I use public relations in two ways. I have to build a good relationship between my company and my clients. I meet with top clients week-to-week to keep a strong relationship. I consult with them on their business. I show them all the resources we have to off them, so they do not go to the competitor,” Hill said.

She also helps her clients build strong relationship with their clients.

“It is important for my client to have good public relations with their customers. It keeps their name in the forefront of their minds,” Hill said. “Public relations builds trust, loyalty and relationships, which increases sales.”

Hill often uses Constant Contact to design newsletters and Websites. She says this a tool that helps her and her clients contact their customers. She designed a Website for Wilson Office Supply, one of her customers, to help them build public relations.

Ironically, Hill started out at Office Depot. She went from Office Depot to an office position at S.P. Richards. She worked in the office for eight years in the customer service department.

“It was difficult to get an outside sales position. You pretty much had to wait for someone to die,” Hill joked. “A gentleman was going to retire, so I asked for that position.”

Hill said it was an easy transition. She had built many relationships with her soon-to-be clients over the phone in customer service. She said she felt like she had an advantage.

“I did a terrible job at first. I was so overwhelmed, but after six months I became one of the top sales people in the company,” Hill said.

Currently, Hill has 49 clients, and her market is worth $18 million.